Thursday, 27 August 2015

As a MANAGER do you do-----

To SME Owners

I often here Sme owners, complain about their staff, many a time it is warranted, but, the trick is to obtain as much productivity from staff as possible, very ,very few staff are 100% on the ball, that's just business life happening.

Go implement the following and I am sure you will create a winning vibe.

-let you staff know what you expect from them, keep in simple
-give them the tools,and opportunity to perform,
-give them regular feedback on how they are doing(this is where most Sme owners fall down)
-coach, mentor them on two key areas where you believe they need to improve,
- REWARD them according to their CONTRIBUTION.

Guys, it is as simple as 1,2, 3, 4 5 step plan, enjoy.

Till next time may the Force be with you.

Tuesday, 18 August 2015

Your MIDDLE Managers

To SME Owners.

It is critical that the structure of your business involves, middle management/ supervisor level,
WHY, they play a very important role in your business processes and developing the staff they have report to them.
Yes we hear all the time, cut this level in your business, save costs this way, no, incorrect strategy.

Your middle level serve as a conduit for the free flow of ideas and information up and down the line.

Staff can and will do better if they believe you expect them to, being a control freak in counter
productive, but it is up to you if you want to work 6 days a week, 14 to 16hours a day.

By having middle management, it will test your own leadership style, good, we need great leaders in SME businesses to day.

So take time out , draw up the 5 KRA'S ( key responsibility areas) for your new middle management position

Till next time may the FORCE be with you..

Wednesday, 12 August 2015

Think you know your Clients

To SME Owners

Yes we all fall into thinking that we know our clients really well, but do we.
Have you got in place effective, ongoing plans and strategies for assessing clients and their needs.
- if not you could lose the upper hand when it comes to doing ongoing business with them.

- so as a SME owner how are you keeping in constant touch,
- what promotional plans have you in place to connect, what are the key TOUCH POINTS.

- which clients refer business to you
- how are your clients growing
- do you have a feel for your clients market, their opposition, their suppliers.
 YEP this is all important stuff, your competitors are fighting every day to take your clients away, simple English.

So go set up a system so you can be up to speed on YOUR CLIENTS.

Till next time may the Force be with you.